Over the last few weeks, the same has been very successfully in Badda, Cantonment, Gulshan, Kafrul, Ramna, Rampura, Tejgaon, Adabor, Chak Bazar (partly), Dhanmondi, Hazaribagh, Kalabagan, Lalbagh, Mohammadpur, New Market, Paltan (partly), Ramna, Shahbagh, Sher-E-Bangla Nagar and Tejgaon area of the capital.
The integrated network will be combining spectrum, BTS and all other telecom network resources within the area to ensure the best quality experience for the Airtel and Robi customers.
Airtel network in the Dhaka city will be gradually integrated with Robi’s network in the upcoming weeks ensuring customers’ convenience.
In order to enjoy the improved network, the Airtel subscribers will be required to follow two simple steps, Airtel subscribers need to follow two simple steps: Airtel users will first need to manually search for Airtel/Airtel2G/ Airtel3G/ 47002/ Robi3G/ Robi axiata/BGDRobi/Aktel from their handset network option. Airtel users can manually select any of the options mentioned. Then they will need to activate the data roaming option on their mobile handset.
The Airtel subscribers will get to enjoy 1 GB Facebook data valid for three days once they activate the data roaming option. For further details, the Airtel customers are requested to visit www.airtel.com/personal/support/network-development or call 01678600786.
An extensive communication exercise is conducted each time the network integration work commences in an area. This communication plan includes outbound calls to customers by call agents, instructional SMS on how to enjoy the stronger network, and pre-call notifications amongst other things. Parallel to customer communication, retailers in the area are also thoroughly educated to assist customers with all their queries.
The customers of both Robi and Airtel brand are already enjoying the benefit of the merger. Thanks to the successful network integration, Airtel users are now enjoying 99% population coverage in the country.
Besides, being part of the bigger subscriber base, Robi and Airtel users are enjoying on-net call-rate while making calls from Robi-Airtel or the other way round. This is significantly brought down the amount the customers used to pay for availing the same telecom service prior to merger.
With the Robi and Airtel integration coming to an end, Robi stands on the verge of creating the number one network of the country as promised when the merger was made effective in November last year.